Refund policy

Refund & Return Policy

Ravelluno is operated by Vareva (sole proprietorship), KvK 42163176, Vliegenkampstraat 93, 5923 AT Venlo, the Netherlands. Email: info@vareva.co

30-day returns
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return, for any reason.

To be eligible for a return, your item must be unused and in the same condition that you received it, preferably in its original packaging. You'll also need your order number or proof of purchase.

How to start a return
To start a return, email us at info@vareva.co with your order number and the item(s) you want to return. We'll reply with instructions on how and where to send your package. Please don't send items back without contacting us first, so we can process your return quickly.

Return address: Vliegenkampstraat 93, 5923 AT Venlo, the Netherlands (unless our instructions give a different address). If you're returning from outside the EU, please mark the package as "returned goods" so it isn't charged import fees.

Return shipping costs
Return shipping costs are paid by you, unless the item is defective, damaged or not what you ordered. In that case, we cover the costs. Import duties or taxes you paid to your local customs authority on delivery (outside the EU and UK) are not refundable by us, but you may be able to reclaim them from your customs authority.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is defective, damaged, or you received the wrong item, contact us at info@vareva.co, ideally with a photo, and we'll make it right with a replacement or a full refund. This does not affect your statutory rights under Dutch and EU law.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Your right of withdrawal (14 days) - EU and UK
If you live in the European Union or the United Kingdom, you have the legal right to cancel your order within 14 days after receiving it, without giving a reason. This right always applies, also to sale items. Our 30-day return policy comes on top of this right. Customers in other countries can use our 30-day return policy above.

To use your right of withdrawal, send us a clear statement by email to info@vareva.co, for example using the text below. You then have 14 days to send the item back.

Model withdrawal form:
"To Vareva (Ravelluno), Vliegenkampstraat 93, 5923 AT Venlo, the Netherlands, info@vareva.co:
I hereby give notice that I withdraw from my contract for the following goods: [product(s)]
Ordered on: [date] / Received on: [date]
Name: [name]
Address: [address]
Date: [date]"

You may handle and inspect the item as you would in a store. If the item has been used more than that, we may deduct the loss in value from your refund.

Refunds
We'll let you know once we've received and inspected your return. If approved, we'll refund the purchase price and the original standard shipping costs to your original payment method within 14 days after you notified us of your return. We may wait with the refund until we have received the item back or you have shown proof that you sent it, whichever comes first. Please note it can take a few extra days for your bank or card provider to process the refund.

If you haven't received your refund 14 days after your return was approved, please contact us at info@vareva.co.

Gift cards
Gift cards cannot be returned or refunded.

Questions?
You can always contact us about returns at info@vareva.co.