Shipping policy

Shipping Policy

Last updated: October 11, 2026

Thank you for shopping with Ravelluno. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping destinations
We ship to the Netherlands, the rest of the European Union, the United Kingdom, the United States, Canada, Australia and a selection of other countries. If your country is available at checkout, we ship there.

Order processing
Orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after noon, on weekends or on holidays start processing on the next business day.

Your order is shipped from our international fulfilment partner. You'll receive a confirmation email with a tracking link as soon as your order ships.

Estimated delivery times (after your order ships)
- Netherlands and European Union: 7–14 business days
- United Kingdom, United States, Canada and Australia: 10–20 business days
- Other countries: 10–25 business days

The estimated delivery time is also shown at checkout. Carrier delays, customs checks or holidays may occasionally cause a delay.

For customers in the EU, we will always deliver your order within 30 days after your order is accepted. If we can't, we'll let you know and you can cancel your order for a full refund.

Shipping costs
Shipping costs are calculated and shown at checkout before you pay. Free standard shipping may be available on selected orders, as shown at checkout.

Import duties and taxes
- Netherlands and European Union: all prices include VAT. You will not have to pay any extra import duties or taxes on delivery.
- United Kingdom: prices include UK VAT where applicable. You will not have to pay extra VAT on delivery.
- United States, Canada, Australia and other countries: your order may be subject to import duties, taxes or customs fees set by your country's customs authority. If these are not collected at checkout, they are charged by the carrier on delivery and are the customer's responsibility. If you refuse to pay them, the package may be returned and we cannot refund the original shipping costs.

Order tracking
Once your order ships, we'll email you a tracking number and link. Tracking information can take a few days to update, especially at the start of the journey.

Address accuracy
Please check your shipping address carefully at checkout. If you need to correct it, contact us as soon as possible, ideally within 12 hours, so we can update it before your order ships.

Lost, damaged or delayed packages
If your package is lost, arrives damaged, or is significantly delayed, contact us at info@vareva.co with your order number (and a photo if it's damaged). Until your order is delivered to you, it is our responsibility: we will send you a replacement or give you a full refund.

Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. We can usually make changes before your order ships. After it has shipped, you can still return it under our Refund Policy once you've received it.

Questions?
Contact us at info@vareva.co.

Ravelluno is a trading name of Vareva, KvK 42163176, Vliegenkampstraat 93, 5923 AT Venlo, the Netherlands.